Shipping policy

Shipping Within Australia

All orders are dispatched from our distribution centre in Sydney, NSW, Australia.

Standard Shipping
  • Free standard shipping on orders over $75 AUD
  • Flat rate $9.95 AUD shipping for orders under $75
  • Total delivery time: 3–7 business days Estimated delivery time based on customer locations

All parcels are shipped with tracking information, which will be provided once your order has been dispatched.

Delivery times are estimates and may vary depending on your location, carrier delays, or peak periods.

Carriers

Depending on the size of your order and delivery location, shipments may be delivered using one of our trusted shipping partners, including:

  • Australia Post (eParcel or Express networks)
  • DHL
  • Direct Freight Express
  • Aramex (Fastway Couriers)
  • Go Logistics
  • Toll
  • TNT
  • Northline
  • CouriersPlease

Carrier selection is based on the most suitable service for your order and destination.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment has been received.

Transit times depending on customer location is 2-5 business days after disaptch

Orders placed on weekends or public holidays will be processed on the next business day.

During peak sales periods, promotional events, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive an email with tracking details.

Contact us should you require further clarification: orders@supergamers.com.au

Delivery Timeframes

Delivery time estimates are provided as a guide only and are based on information provided by the shipping carrier.

Actual delivery times may vary due to:

  • Courier network delays
  • Weather conditions
  • Peak shipping periods (such as holidays or major sales events)
  • Delivery to rural or remote areas

We appreciate your understanding in the event of unforeseen shipping delays.

Incorrect Address or Failed Delivery

Please ensure your shipping address is accurate and complete at checkout.

If an order is returned to us due to an incorrect address, failed delivery attempt, or unclaimed parcel, additional shipping charges may apply to resend the order.

We will contact you before arranging re-delivery.

International Shipping

We welcome international orders.

International shipping costs vary depending on the destination country, parcel weight, and shipping service.

To confirm international shipping availability and pricing for your location, please contact us.

Once confirmed, international orders are shipped using Australia Post International services or international courier partners.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees determined by the destination country. These charges are the responsibility of the customer.

Delivery Responsibility

Please ensure your shipping address is correct at checkout.

Once a parcel has been successfully delivered to the address provided and marked as delivered by the carrier, responsibility for the parcel transfers to the recipient.