Privacy policy

This Privacy Policy describes how SuperGamers (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from supergamers.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we may automatically collect certain information about your device and browsing activity. This may include:

  • IP address
  • Web browser and device type
  • Time zone
  • Pages or products viewed
  • Referring websites or search terms
  • Interactions with the Site

This information helps us understand how visitors use our website and improve our services.

Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Enable website functionality
  • Remember your preferences
  • Analyse website traffic
  • Support advertising and marketing

We may use services such as Google Analytics and advertising platforms that use cookies to understand how customers interact with our Site and to show relevant advertisements.

Most web browsers allow you to control or disable cookies through your browser settings.

Order Information

When you make or attempt to make a purchase, we may collect personal information including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details necessary to process your order

Payment information is securely processed by our payment providers and is not stored directly by us.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Provide order confirmations and invoices
  • Communicate with you about your order
  • Prevent fraud or security risks
  • Improve our website and services
  • Provide marketing communications where permitted

You may opt out of marketing communications at any time.

Sharing Your Information

We share information with trusted third-party service providers that help us operate our business. These may include:

  • Shopify (our ecommerce platform)
  • Payment processors
  • Shipping and logistics providers
  • Analytics providers such as Google Analytics

These service providers only receive the information necessary to perform their services.

We may also disclose information when required to comply with legal obligations, court orders, or law enforcement requests.

International Data Transfers

Some of our service providers may operate outside Australia. As a result, your personal information may be transferred to and processed in other countries, including the United States and Canada.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications

Australian customers are protected under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Customers located in the European Economic Area (EEA) may also have rights under the General Data Protection Regulation (GDPR).

To exercise any privacy rights, please contact us using the details below.

Data Retention

We retain order information for our records and legal obligations unless you request deletion of your personal data, where applicable.

Security

We take reasonable measures to protect your personal information using secure systems and trusted service providers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational updates.

The latest version will always be available on this page.